Customer service charter

Council is committed to customer service excellence in all its operations and dealings with Shoalhaven residents, visitors and stakeholders.

We embrace

  • providing effective and inclusive communication channels and processes
  • supporting our staff in delivering skilled and high-quality customer service
  • building trust with our community by maintaining our commitments and accountability to the community

We will

  • provide prompt, courteous, friendly and professional service always
  • listen carefully and identify customers’ needs
  • be efficient, consistent, and act in a professional manner
  • maintain confidentiality where required
  • be responsive and empathetic to assist in finding solutions

Please note: While we respect the rights of our customers to express their views, we will not tolerate abusive language, threatening or aggressive behaviour towards staff or other customers.