Cancel a direct debit

If you no longer need your direct debit arrangement, you can request to cancel it online. You may need to cancel your direct debit if:

  • you've sold your property
  • you've moved out of the property
  • you no longer wish to make payments by direct debit
  • you want to use a different payment method.

If there's still money owing on your account, you'll need to arrange an alternative payment method to avoid missed payments.

Please note: A separate request is required for each rates, water or debtor account.

Before you start

To request a cancellation, you'll need your account reference number.

Your account reference number can be found on your notice:

  • Rates account: top right-hand corner, 8 digits beginning with 5
  • Water account: bottom right-hand corner, 8 digits beginning with 6
  • Debtor invoice: bottom left-hand corner, 8 digits beginning with 3

 

Next step: How to cancel

How to cancel your direct debit

Step 1.Locate your account reference number

Have your account reference number ready before you start your request.

Step 2.Complete the online form

Use our online form to request cancellation of your direct debit arrangement.

The link below will take you to our request management platform.

Request online

 

What happens next?

Once we receive your request, we'll process the cancellation and update your account.

If you still have an outstanding balance, you'll need to make alternative payment arrangements.

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