Forms for Rates & Debtors

Find forms you may need to make payments to Council for your Rates and other charges, and forms to notify us of changes to your details.

You need to let us know when your details change so you continue to receive important information from us.

You can also find out how to manage your Debtor account with Council.

You will find useful information and forms to:

  • Notify us of any changes of details
  • Make a Direct Debit payment arrangement with Council
  • Change or cancel a Direct Debit payment arrangement with Council
  • Notify us of changes you wish to make to your Debtor arrangement/s

Direct Debit your Water account

Make sure all your Bank Account details are up to date and accurate when you complete a Water Direct Debit Request form.

Payment options for Direct Debit of Rates and Debtor accounts are different to your Water account.

For more information on Water Direct Debit requests and other account payment options, go to the Shoalhaven Water website.

Direct Debit your Council Rates or Debtors Account

Make sure all your Bank Account details are up to date and accurate when you complete a Rates Direct Debit Request form.

Direct Debit arrangements for rates accounts are for a specified amount to be debited on Thursdays and can be either:

  • Weekly
  • Fortnightly
  • Or 4 weekly payments

Alternatively, a Direct Debit can be arranged for the instalment due date for the full amount due.

It’s important to make sure you have enough funds in your account to cover the amount to be paid.

To arrange a Direct Debit for your rates you need to:

Debtors

Direct Debits for debtor accounts will only occur on the invoice due date and will be for the whole amount due at that time.

It’s important to make sure you have enough funds in your account to cover the amount to be paid.

To arrange a Direct Debit for debtors:

Change or cancel a Direct Debit arrangement

To change your Direct Debit details you must complete a new Direct Debit Request as per instructions above unless you just want to change the direct debit amount when a written notification will be sufficient.

To cancel your Direct Debit agreement:

Change of address

It is a Shoalhaven City Council policy to only accept a change of address in writing for the protection of the account holder.

Rates and Water change of address 

When you complete the online Change of Address Details Form and return it to us only the Rates and Water databases are notified.

Change of address for all other Council services 

If you need all departments within Council to reflect the change of address you need to tell us in writing by post or email so our Records Team can advise all other Council departments for you.

It is the responsibility of the owner/ratepayer to ensure the mailing address held by council is correct.

A change of address will not be accepted if given to Council Officers verbally.

When a property transfers ownership

The liability for payment of rates and/or other accounts remain with the property.

The new owner’s details are updated once a 'Notice of Sale’ is received from the Land Titles Office, which can take six to eight weeks after settlement.

For more information go to our: 

Caravan changes of address

All caravan account changes of address are to be made directly to your park management team.

Contact Us


Last updated on 24 September 2020