In This Section
Find forms you may need to make payments to Council for your Rates and other charges, and forms to notify us of changes to your details.
You need to let us know when your details change so you continue to receive important information from us.
You can also find out how to manage your Debtor account with Council.
You will find useful information and forms to:
Make sure all your Bank Account details are up to date and accurate when you complete a Rates Direct Debit Request form.
Separate forms are to be submitted if you wish to have a direct debit in place for both your Rates and Water Accounts.
Direct Debit arrangements for rates accounts are for a specified amount to be debited on Thursdays and can be either:
Alternatively, a Direct Debit can be arranged for the instalment due date for the full amount due.
It’s important to make sure you have enough funds in your account to cover the amount to be paid.
To arrange for, or to make changes to your direct debit for Rates:
Print and complete the appropriate form, and visit one of our locations:
Direct Debits for debtor accounts will only occur on Wednesdays for any invoices due up to and including the Wednesday and will be for the whole amount due at that time.
To arrange for, or to make changes to your direct debit for Debtors:
Sign up for Shoalhaven Water's online service - Direct Debit Registration. Here you can register or update your bank details, or cancel the direct debit service.
For more information on Water Direct Debit requests and other account payment options, go to the Shoalhaven Water website.
It is a Shoalhaven City Council policy to only accept a change of address in writing for the protection of the account holder.
When you complete the online Change of Address Details Form and return it to us only the Rates and Water databases are notified.
If you need all departments within Council to reflect the change of address you need to tell us in writing by post or email so our Records Team can advise all other Council departments for you.
It is the responsibility of the owner/ratepayer to ensure the mailing address held by Council is correct.
A change of address will not be accepted if given to Council Officers verbally.
The liability for payment of rates and/or other accounts remain with the property.
The new owner’s details are updated once a 'Notice of Sale’ is received from the Land Titles Office, which can take six to eight weeks after settlement.
For more information go to our:
All caravan account changes of address are to be made directly to your park management team.
All these forms can be returned by post, email (as a PDF attachment) or in person to our offices:
Last updated on 12 January 2022