Customer Service Charter

Our customer service charter details our commitment to the Shoalhaven community.

Our commitment to you

Council is committed to customer service excellence in all its operations and dealings with Shoalhaven residents, visitors and stakeholders.

We embrace:

  • Providing effective and inclusive communication channels and processes
  • Supporting our staff in delivering skilled and high-quality customer service
  • Building trust with our community by maintaining our commitments and accountability to the community

We will:

  • Provide prompt, courteous, friendly and professional service always
  • Listen carefully and identify customers’ needs
  • Be efficient, consistent, and act in a professional manner
  • Maintain confidentiality where required
  • Be responsive and empathetic to assist in finding solutions

While we respect the rights of our customers to express their views, we will not tolerate abusive language, threatening or aggressive behaviour towards staff or other customers.

Read the complete Customer Service Charter.


Last updated on 27 May 2020