In This Section
Shoalhaven City Council actively works towards making Shoalhaven a great place to “live, work, stay and play”. Included in this vision is the aim to work collaboratively with the community to prevent, reduce, and manage homelessness in Shoalhaven and improve the wellbeing of those who are ‘doing it tough’ .
Southern Cross Housing are the community housing provider for Shoalhaven and can assist with applying for social or affordable housing or rent support.
If you need to find somewhere safe to sleep tonight, contact Southern Cross Housing’s ‘Access and Demand team’ on 1300 757 885 (business hours) or 1800 152 152 (after hours). No phone credit required.
Link2home is the state-wide homelessness information and referral telephone service. It is available 24 hours a day, 7 days a week, every day of the year
For information, assessment or referral to homelessness services and support anywhere NSW, call Link2home on 1800 152 152. No phone credit required.
If you need support with a crisis, housing, food, clothing or other support in the Shoalhaven visit this directory of relevant service providers:
Community organisations can print hard copy versions of the Doing It Tough Directory book through Ulladulla Printing & Signing (UPS). The following are the specifications:
Contact firstname.lastname@example.org to arrange a quote.
Shoalhaven Council is working in partnership with government agencies, community organisations and members of the community to help more people doing it tough access the support they need to thrive. This includes the Mayoral Relief Appeal, Thrive Together Donation Drive, Thrive Together Fair and Mayor’s Giving Box.
Follow the link to the Thrive Together Campaign to find out how you can support our community to “thrive together”.
Primary Homelessness is a form of homelessness where people sleep in nonconventional shelters or public spaces such as cars, parks, deserted buildings or on the streets. People who are experiencing primary homelessness are often referred to as ‘Rough Sleepers’.
To ensure people who are experiencing homelessness are treated with dignity and respect and without discrimination, Council has endorsed the Department of Communities and Justice Protocol for Homeless People in Public Places.
The Protocol outlines that a person sleeping rough has a right to seek shelter and does not need to be approached unless:
!SAFETY FIRST! Do not approach anyone behaving dangerously. Call 000 If in immediate danger or require emergency medical treatment.
If you would like to support someone in your neighbourhood who is sleeping rough there are a number of local outreach service providers you can contact who will reach out to the individual and offer assistance:
Southern Cross Housing
Vinnies Outreach Case Management
Council aims to help ease the related issues that affect people who are experiencing homelessness in our community.
The Community Led Plan for Homelessness (The Plan) aims to address homelessness in Shoalhaven through a range of collaborative actions that will be implemented by the community and homelessness sector, and with support of Council.
The desired outcomes and actions included in The Plan are based on ideas identified through two Community Workshops for Homelessness which were hosted by Council in 2022. The five focus areas of The Plan include:
Find out who and what is involved in The Community Led Plan for Homelessness.
The Shoalhaven Homelessness Taskforce is a strategic advisory committee established in March 2017. Its role is to:
Through the Homelessness Taskforce, Council has passed numerous homelessness response initiatives, including the development of The Community Led Plan for Homelessness, the Doing It Tough Directory, Thrive Together Fair and the internal Council staff protocols for responding to people experiencing homelessness in showgrounds and public spaces,
Community Connections Team