Customer service charter
Our commitment to you
Council is committed to customer service excellence in all its operations and dealings with Shoalhaven residents, visitors and stakeholders.
We embrace:
- providing effective and inclusive communication channels and processes
- supporting our staff in delivering skilled and high-quality customer service
- building trust with our community by maintaining our commitments and accountability to the community
We will:
- provide prompt, courteous, friendly and professional service always
- listen carefully and identify customers’ needs
- be efficient, consistent, and act in a professional manner
- maintain confidentiality where required
- be responsive and empathetic to assist in finding solutions
Please note: While we respect the rights of our customers to express their views, we will not tolerate abusive language, threatening or aggressive behaviour towards staff or other customers.
Read the complete customer service charter