Shoalhaven City Council will be closing all in person customer services to slow the spread of COVID-19 throughout the Shoalhaven, following the Federal Government’s announcement until further notice.
Council continues to deliver essential services such as waste and recycling collections, as well as the cleaning of public amenities. Plans will be in place to manage this situation as it changes, as per advice from NSW Heatlh.
It is important in times like this that the Shoalhaven comes together as a community and adheres to Health Advice, to ensure we slow the spread of COVID-19.
The second stage of closures will take effect from close of business Wednesday, 25 March 2020. These services include:
Swim, Sport and Fitness Facilities – all pools (including sea and Village pools) and gyms.
Shoalhaven Libraries - a number of changes in service will enable customers to still access library services, some of these include Click and Collect, Phone Service and Home Library Service.
Nowra and Ulladulla Customer Service – all customer service interactions will be taken online and over the phone only.
Nowra and Ulladulla Visitor Information Services – All customer service interactions will be taken online and over the phone only.
All Waste Services Buyback Centres are closed and the Green & Bulky Waste Collection Service has ceased, all depots remain open.
Shoalhaven Entertainment Centre
Shoalhaven Regional Gallery & Arts Centre
All community halls
These closures are to ensure the safety of staff and customers in line with the Federal Government’s announcement.
Residents are being encouraged to utilise Council’s online and phone services, which allows them to report a missed bin collection (1800 441 341), lodge and track Development Applications, pay bills online (rates – water), view property details, download dog attack witness report, register your pet, report illegal tree removal to Rangers (4429 3433), Application for Certificate of Compliance for Swimming Pools, current and upcoming road works or read an E-Book with further options available, see Shoalhaven Libraries Website and Social Media.
Closures will come into effect from 5pm. Customers can call Council’s Customer Service on 4429 3111, utilise Council’s online services here or explore our digital library tools here.
For more information on coronavirus, including updates, alerts and resources, please visit the NSW Health website. Alternatively, you can call the Coronavirus Health Information Line (1800 020 080) for information on novel coronavirus. The line operates 24 hours a day, seven days a week.