Council Services and Facilities impacted by COVID - 19 > Shoalhaven City Council

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Council Services and Facilities impacted by COVID - 19

Updated as of Wednesday 27th May 2020


Shoalhaven City Council has closed all in-person customer services to slow the spread of COVID-19 throughout the Shoalhaven. The move follows Federal Government’s advice and will be in place until further notice. 


Council continues to deliver essential services such as waste and recycling collections, as well as the cleaning of public amenities. Plans will be in place to manage this situation as it changes, as per advice from NSW Health. 


It is important that the Shoalhaven comes together as a community and adheres to Health Advice, to ensure we slow the spread of COVID-19. 


Impacted services include:   


Swim, Sport and Fitness Facilities

Sea Pools   

Ulladulla and Huskisson Sea Pools will be re-opening to the public Friday morning. Pool users are reminded when using the pool there can only be 10 people gathering in any outdoor area at any one time and social distancing needs to be implemented in and out of the water.  

To help reduce possible infection and transmission if the pool is already at capacity please try again later.   

Bomaderry Aquatic Centre 50-metre Outdoor Pool 

The 50-metre outdoor Bomaderry Aquatic re-opened to members of the public on 22 May.  Due to the current level of restrictions, the indoor 25-metre pool will remain closed until further notice. The outdoor pool can only accommodate 7 swimmers at any given time to ensure social distancing measures are enforced.   

Under the present permitted arrangements only the Bomaderry Outdoor Pool will be re-opening at this time. Changerooms will also be closed as per NSW Govt operating restrictions related to Outdoor Pools.

Nowra Aquatic Park 

Nowra Aquatic Park has now reopened for swimming. The Splash Cafe at Nowra Aquatic Park is still operational for takeaway only. 

All other Shoalhaven, Swim, Sport and Fitness facilities remain closed - including the gyms and pools at Ulladulla Leisure Centre, Bay & Basin Leisure Centre and Sussex Inlet Aquatic Centre.

Please refer to for up to date information. 


Shoalhaven Libraries 


A number of changes in service will enable customers to still access library services, some of these include Remote Story Time and Phone Service. 

Shoalhaven Libraries will undertake a three-stage approach to re-opening, with Stage 1 commencing Monday, 1st June. 


Read more on Stage 1 and what is available at Shoalhaven Libraries here


Nowra and Ulladulla Customer Service

All customer service interactions will be taken online and over the phone only.  Please see some of our online services below or call 4429 3111.


Shoalhaven Animal Shelter

The Animal Shelter is considered an essential service and the animals continue to receive the highest level of care from our dedicated staff.  All of our animals are fed and exercised daily.  There are, however, strict social distancing guidelines and both staff and visitors need to adhere to these. 

Where animals are presented to the shelter, owners will be able to reclaim them.  Payments now need to be made over the phone and animals can be picked up from our overnight kennels.  This will minimise contact with our staff.

We will still continue to share our animals available for adoption in our “virtual shelter” via video.  For those who have already paid deposits on dogs and cats, you will still be able to pick them up. All other adoptions are to be made through appointment only. 

Staff are available to answer your calls and questions 44293410.

Waste Services

All Recycling and Waste Depots are now open but delays are to be expected due to social distancing measures.

Green and Bulky Collection service is taking bookings. Call 4429 5681

Please visit Recycling and Waste Depot page for the latest information.

Click here for current depot closures and availability.

The Shoalhaven Entertainment Centre 

Is closed to the public. The Encore Café is still open for takeaway orders only. We ask all patrons to remain at home if they are sick and to please respect the regulations which have been put in place for our community and staff safety.   

The Visitor Information Centre- Nowra/ Ulladulla

The Visitor Information Centre at Nowra and Ulladulla is now closed to the public, however, enquires can still be made via phone on 4421 0778. Visitor information is also available online.   

The Ulladulla Civic Centre 

The Ulladulla Recovery Centre has transitioned to a telephone service. For bushfire recovery assistance please call Council’s dedicated recovery helpline on 02 4429 5888. This transition addresses the need in decreased service attendance and for the health and wellbeing of attendees and staff in response to COVID-19. Service NSW is still available for registration and support by calling 13 77 88. Residents can also stay updated with Bushfire Recovery news at The Ulladulla Civic Centre’s The Café is still operating but is restricted to providing a takeaway service only. 

Shoalhaven Regional Gallery & Arts Centre 

The Shoalhaven Regional Gallery & Arts Centre Gallery will remain closed as scheduled for the installation of the environmental / climate control system until 7 June 2020. Further to this, the Gallery will be restricting the use of their meeting rooms, a further review will occur as the situation changes.  

Community Buildings

Council’s public community buildings will temporarily be unavailable for hire, as Council adheres to the Federal Health Department’s regulations. This includes buildings at showgrounds, sporting facilities, public halls and community centres. The open space around them is accessible for casual use, with adherence to government hygiene and social distancing directives.

Camping grounds

The camping grounds at the Berry, Nowra and Milton Showgrounds are closed to leisure visitors until further notice. Camping is only permitted for people who would otherwise be without a permanent residence.

Public Skate Parks, Playgrounds and Gyms

Outdoor play and exercise equipment is now open to the community, allowing a further exercise outlet for the community.   

When visiting public playgrounds and spaces in the Shoalhaven, residents and visitors are reminded to follow social distance guidelines of 1.5 metres.  

To help reduce possible infection and transmission if the park appears crowded, look for an alternative way for children to play or visit another play area.   

Bereavement Services

From 15th May, our Bereavement Services will be able to accommodate indoor funerals of up to 20 mourners and up to 30 mourners attending outdoor funerals. The 1.5 metres social distancing guide will be adhered to for both indoor and outdoor services.  

Bereavement Services will also continue to offer a private recording of the service, which is sent to the family to share with family and friends who could not attend the service due to the restrictions.   

Online Services

Residents are being encouraged to utilise Council’s online and phone services, which allows them to report a missed bin collection (1800 441 341)lodge and track Development Applicationspay bills online (rates – water), view property details, download dog attack witness reportregister your petreport illegal tree removal to Rangers (44293433), Application for Certificate of Compliance for Swimming Pools, current and upcoming road works or read an E-Book with further options available, see Shoalhaven Libraries Website and Social Media.

Where can I find more information?  

You can also find information on COVID-19 on the below links:  

·        NSW Government?-?  

·        SafeWork NSW?-?  

·        Federal Department of Health?-?  

·        World Health Organisation?-?  

For further information, call the Coronavirus Health Information Line on? 

1800 020 080. The line operates 24 hours a day, seven days a week.   


Posted in: Alerts, COVID-19
  • Council Services and Facilities impacted by COVID - 19

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