The 8th Annual National Water Commission
benchmarking report on Urban Water Utilities released today, shows that
Shoalhaven Water has again performed well on a National basis.
compares the performance of 81 Water Utilities across Australia with Shoalhaven
Water achieving excellent results, particularly in respect of performance
measures relating to customer responsiveness” Mayor, Joanna Gash said.
Clr Gash said that Shoalhaven Water was a standout
in regards to customer responsiveness measurements, which reflect how well
utilities interact with their customers, when contacted by a customer for
Water was one of three non-major water utilities to achieve a 100% result in
the percentage of calls answered by an operator within 30 seconds performance
indicator” Clr Gash said.
Measurements for the total Water and Sewerage
Complaints and average Duration of an Unplanned Interruptions were also low in
comparison to other water utilities given the expanse and diversity of the
Shoalhaven Water operations.
The Mayor said that the benchmarking results which
are independently audited also showed that Shoalhaven Water achieved excellent
comparative results in the areas of Water Pricing and Operational
The full report is available on the National Water
Commission website http://www.nwc.gov.au/.
Krogh, Director - Shoalhaven Water on 4429 3222