Other Payment Options

You can use the payment option that is most convenient for you to make your Council payments.

Payment options available are:

Pay in person

Visit Council's Nowra or Ulladulla office to pay your account by cash, cheque, debit or credit card.

Payments by credit card will incur:

  • a 0.5% surcharge on each payment
  • American Express & Diners Club Cards are not accepted

Council's cashiers' hours are:

Pay by BPAY

Council payments can be made using BPAY either over the phone or the internet.

Check if your financial institution has BPAY

You will need to refer to your notice to locate your reference number. Each type of account has a unique reference number and must be used to ensure your payment is allocated correctly.

  • Rates reference numbers start with a ‘5’ and each property has a unique number
  • Water reference numbers start with a '6' and again each property has a unique number
  • Invoice reference numbers start with a '3'
  • Payment Advice reference numbers start with a '2'

    The reference number is located at the top right-hand corner of your notice.

  • Council's Biller Code for rates, invoices or payment advice payments is 4366
  • Council's Biller Code for water payments is 858639

Pay at Australia Post

You can make payments at any Australia Post outlet if you present your account or invoice with the barcode intact.

Payments can be made by:

  • Cash
  • Cheque
  • or EFTPOS

 Check with your Australia Post outlet payment options available as they vary or may apply fees.

Pay by Direct Debit

See how you can arrange a Direct Debit or Direct Debit Cancellation for your Rates or Water.

Pay by phone with a credit card

Phone 1300 004 431 and quote the reference number at the top right-hand corner of your rate notice.

  • Rates reference numbers start with a ‘5’ & each property has a unique number.
  • Water reference numbers start with a '6' & again each property has a unique number
  • Invoice reference numbers start with a '3'
  • Payment Advice reference numbers start with a '2'
  • Select option '1' to make a Rate payment
  • Select option '2' to make a Water payment
  • Select option '3' to make an Invoice payment
  • Select option '4' to make a Payment Advice payment

When you use this option:

  • You will incur a 0.5% surcharge on each payment
  • American Express & Diners Club Cards are not accepted

Remember to check your reference number prior to making the payment.

Mail your payment

Post your cheque or money order to:

    Shoalhaven City Council
    PO Box 42
    Nowra NSW 2541

Make sure to include the correct details to identify the bill being paid.

Pay by Centrepay (available for Rates and Water payments only)

If you are a Centrelink customer and wish to use Centrepay to pay your Rates or Water, you need to contact a Centrelink office during business hours to arrange this.

You will need your Rates/Water 8 digit Reference Number to complete the form.

  • The Service Provider’s Centrepay Reference Number for RATES payments is 555-053-573 A
  • The Service Provider’s Centrepay Reference Number for WATER payments is 555-071-469 B

Two separate deductions must be set up if paying both Rates and Water through Centrepay.

Centrepay is a voluntary, free service to Centrelink customers.

The money you specify is transferred from your Centrelink payments, pensions or allowances.

You may choose to start, stop or change your deductions at any time by contacting Centrelink direct.

Contact Us


Last updated on 08 July 2020