Other Payment Options

• Make a Payment Online

Visit Council's Nowra or Ulladulla office to pay your account by cash, cheque, debit or credit card.

Payments by credit card will incur:

• a 0.5% surcharge on each payment
• American Express & Diners Club Cards are not accepted

Council's cashiers' hours are:

• Nowra City Administration Centre
• Ulladulla Branch Office

Council payments can be made using BPAY either over the phone or the internet.

BPAY payments made using a credit card do not incur a surcharge (American Express and Diners Club are not accepted).

Check if your financial institution has BPAY.

You will need to refer to your notice to locate your reference number. Each type of account has a unique reference number and must be used to ensure your payment is allocated correctly.

• Rates reference numbers start with a ‘5’ (top right-hand corner) and each property has a unique number
• Water reference numbers start with a '6' (bottom right-hand corner) and again each property has a unique number
• Invoice reference numbers start with a '3' (bottom left-hand corner)
• Payment Advice reference numbers start with a '2' (top right-hand corner)
• Council's Biller Code for rates, invoices or payment advice payments is 4366
• Council's Biller Code for water payments is 858639

You can make payments at any Australia Post outlet if you present your account or invoice with the barcode intact.

Payments can be made by:

• Cash
• Cheque
• or EFTPOS

 Check with your Australia Post outlet payment options available as they vary or may apply fees.

See how you can arrange a Direct Debit or Direct Debit Cancellation for your Rates or Water.

Phone 1300 004 431 and quote the reference number.

• Rates reference numbers start with a ‘5’ (top right-hand corner) and each property has a unique number
• Water reference numbers start with a '6' (bottom right-hand corner) and again each property has a unique number
• Invoice reference numbers start with a '3' (bottom left-hand corner)
• Payment Advice reference numbers start with a '2' (top right-hand corner)
• Select option '1' to make a Rate payment
• Select option '2' to make a Water payment
• Select option '3' to make an Invoice payment
• Select option '4' to make a Payment Advice payment

When you use this option:

• You will incur a 0.5% surcharge on each payment
• American Express & Diners Club Cards are not accepted

Remember to check your reference number prior to making the payment.

Post your cheque or money order to:

    Shoalhaven City Council
    PO Box 42
    Nowra NSW 2541

Make sure to include the correct details to identify the bill being paid.

If you are a Centrelink customer and wish to use Centrepay to pay your Rates or Water, you need to contact a Centrelink office during business hours to arrange this.

You will need your Rates/Water 8 digit Reference Number to complete the form.

• The Service Provider’s Centrepay Reference Number for RATES payments is 555-053-573 A
• The Service Provider’s Centrepay Reference Number for WATER payments is 555-071-469 B

Two separate deductions must be set up if paying both Rates and Water through Centrepay.

Centrepay is a voluntary, free service to Centrelink customers.

The money you specify is transferred from your Centrelink payments, pensions or allowances.

You may choose to start, stop or change your deductions at any time by contacting Centrelink direct.