Our Response to COVID-19

Shoalhaven City Council continue to prioritise the health and wellbeing of residents, customers and staff, with measures in place to help slow the spread of COVID-19.  

Council will continue to take direction from NSW Health and the State and Federal Government as lead agencies in the evolving Coronavirus response in relation to the delivery of events, services and operation of facilities. 

NSW Health advice is changing quickly. The latest stay-at-home orders can be found on the NSW Government website.

Please note, COVID safe plans are in place at all council buildings and facilities and individuals who are not complying with the Public Health Order will be refused entry. Find the latest on Council Services and Availability here.

For up-to-date information regarding COVID-restrictions and travel restrictions, including from Greater Sydney to the Shoalhaven please visit the NSW Government website.

NSW Health has also advised that masks are compulsory (for those aged 12 years and older) in all indoor non-residential settings, including workplaces, and at organised outdoor events in NSW.

In response to Public Health Order made on 24 June 2021, Council requested that all visitors to indoor facilities wear a mask indoors including at the Shoalhaven City Council administration buildings, libraries, gallery, Sport Swim Fitness facilities, community halls, emergency management buildings etc. from Friday 25 June 2021 until further notice.

This advice is subject to change. For up-to-date information visit the NSW Health website.

COVID-19 clinics

To get tested visit one of the COVID-19 clinics on the NSW Health website, or call your GP or call the National Coronavirus Helpline on 1800 020 080 (24 hour help line). 

Report a COVID-19 breach

It’s an offence not to adhere to the Public Health Order. Crime Stoppers is the nominated reporting agency for the public to provide information to police about individuals, businesses and corporations not complying with Public Health Orders.Call Crime Stoppers on 1800 333 000 or visit the Crime Stoppers website.

Where Council has become aware of a breach of a NSW Public Health Order at a Council facility the incident has been reported immediately to NSW Police. 

COVID Financial Relief Package

In addition to public health measures, Council introduced the COVID-19 Financial Relief Package for ratepayers to lessen the economic impact of Coronavirus on the Shoalhaven community.  

The COVID-19 Financial Relief Package was endorsed by Council in May, allowing ratepayers to opt-in and access $300.00 of financial relief applied to the first 2020/21 rates instalment and future water accounts (to be applied across rates, domestic waste, water and sewer charges collectively). The opportunity to opt-in closed on 30 June 2020. Further details on the package can be found on the COVID-19 Financial Relief Fact Sheet

Council wishes to thank the community for continuing to work together to protect the vulnerable in this challenging time, and for your patience and understanding that the gradual easing of restrictions will take some time. Further announcements and changes will be published on our website and through social media.

How to contact us

To protect our community and our staff, customers are encouraged to conduct business with Council online and via phone. Pay a bill, report a problem or find out more information on our website, alternatively you can contact our customer service team.

Mental health and wellbeing


Last updated on 03 August 2021