What we are doing to help keep our community safe and informed.
In This Section
Shoalhaven City Council continue to prioritise the health and wellbeing of residents, customers and staff, with measures in place to help slow the spread of COVID-19.
Council will continue to take direction from NSW Health and the State and Federal Government as lead agencies in the evolving Coronavirus response in relation to the delivery of events, services and operation of facilities.
Shoalhaven City Council has COVID safety plans in place for its facilities including public venues and holiday parks. Find the latest on Council Services and Availability here.
Council would like to remind residents to observe NSW health guidelines on social distancing, self-isolation and testing procedures, handwashing and personal hygiene practices. You can find the latest restrictions for regional NSW, including the Shoalhaven, visit the NSW Government website.
If you are planning to visit other Australian states and territories, check local arrangements prior to your trip. Some states and territories may require travellers to quarantine on arrival.
It’s an offence not to adhere to the Public Health Order. Crime Stoppers is the nominated reporting agency for the public to provide information to police about individuals, businesses and corporations not complying with Public Health Orders.Call Crime Stoppers on 1800 333 000 or visit the Crime Stoppers website.
Where Council has become aware of a breach of a NSW Public Health Order at a Council facility the incident has been reported immediately to NSW Police.
In addition to public health measures, Council introduced the COVID-19 Financial Relief Package for ratepayers to lessen the economic impact of Coronavirus on the Shoalhaven community.
The COVID-19 Financial Relief Package was endorsed by Council in May, allowing ratepayers to opt-in and access $300.00 of financial relief applied to the first 2020/21 rates instalment and future water accounts (to be applied across rates, domestic waste, water and sewer charges collectively). The opportunity to opt-in closed on 30 June 2020. Further details on the package can be found on the COVID-19 Financial Relief Fact Sheet.
Council wishes to thank the community for continuing to work together to protect the vulnerable in this challenging time, and for your patience and understanding that the gradual easing of restrictions will take some time. Further announcements and changes will be published on our website and through social media.
To protect our community and our staff, customers are encouraged to conduct business with Council online and via phone. Pay a bill, report a problem or find out more information on our website, alternatively you can contact our customer service team.
NSW Government Public Health Orders
Public Health (COVID-19 Restrictions on Gathering and Movement) Order 2020
COVID-19 Latest Advice and Resources - Shoalhaven - NSW Health
Federal Department of Health
Communities and Justice
Supporting Businesses to Retain Jobs - Federal Government
Coronavirus Information in your Language - SBS
World Health Organisation
Federal Government's Whatsapp Messaging Service
Federal Government's COVID-19 App - Google Play & IOS
For further information, call the Coronavirus Health Information Line on 1800 020 080. The line operates 24 hours a day, seven days a week.
Bushfire and COVID-19 ISLHD Mental Health Support Line - (02) 4424 7888
Beyond Blue - 1300 22 4636
Life Line - 13 14 11
Headspace - 1800 650 890
Head to Health - Federal Department of Health Online Resources
Mental Health Support Line Factsheet - Illawarra Shoalhaven Local Health District
Mental Health Support Factsheet - Multicultural NSW
Managing Your Mental Health Online During COVID-19 - E-Mental Health in Practice
A Personalised Self-help Tool For Your Mental Health - MYCOMPASS
Workplace Mental Health and Wellbeing Programs - Black Dog Institute
Last updated on 04 January 2021
Nowra City Administration Centre36 Bridge Rd, Nowra NSW 2541
Ulladulla Branch Office14 Deering St, Ulladulla NSW 2539
Shoalhaven City Council acknowledges the traditional custodians of the land in which we live and work and their continuing cultural connections to land and community. We pay our respects to Elders past, present and emerging for they hold the memories, culture, traditions and hopes of the future.