Our Response to COVID-19

Shoalhaven City Council continue to prioritise the health and wellbeing of residents, customers and staff, with measures in place to help slow the spread of COVID-19.  

Council will continue to take direction from NSW Health and the State and Federal Government as lead agencies in the evolving Coronavirus response in relation to the delivery of events, services and operation of facilities. 

Shoalhaven COVID-19 Safe Plan

See what Shoalhaven City Council and the Local Emergency Management Committee are doing to keep our community and visitors safe.


COVID-19 restrictions in the Shoalhaven

NSW Health advice is changing quickly. The latest stay-at-home orders can be found on the NSW Government website.

For up-to-date information regarding COVID-restrictions and travel restrictions, including from Greater Sydney to the Shoalhaven please visit the NSW Government website. This advice is subject to change. For up-to-date information visit the NSW Health website.

Changes to Council services and facilities availability 

In line with the latest announcement by NSW Health 'stay at home’ orders in regional NSW, Council has closed multiple venues and facilities to the public and made changes to some of its services. Find the latest on Council Services and Availability here

COVID-19 cases in the Shoalhaven

NSW Health is leading the response to COVID-19. Council recommends visiting the NSW Health website for daily COVID-19 case numbers. You can also visit the Illawarra Shoalhaven Local Health District website for the latest information on COVID-19 cases in the Shoalhaven. 

COVID-19 clinics

To get tested visit one of the COVID-19 clinics on the NSW Health website, or call your GP or call the National Coronavirus Helpline on 1800 020 080 (24 hour help line). 

Report a COVID-19 breach

It’s an offence not to adhere to the Public Health Order. Crime Stoppers is the nominated reporting agency for the public to provide information to police about individuals, businesses and corporations not complying with Public Health Orders.Call Crime Stoppers on 1800 333 000 or visit the Crime Stoppers website.

Where Council has become aware of a breach of a NSW Public Health Order at a Council facility the incident has been reported immediately to NSW Police. 

COVID Financial Relief Package

In addition to public health measures, Council introduced the COVID-19 Financial Relief Package for ratepayers to lessen the economic impact of Coronavirus on the Shoalhaven community.  

The COVID-19 Financial Relief Package was endorsed by Council in May, allowing ratepayers to opt-in and access $300.00 of financial relief applied to the first 2020/21 rates instalment and future water accounts (to be applied across rates, domestic waste, water and sewer charges collectively). The opportunity to opt-in closed on 30 June 2020. Further details on the package can be found on the COVID-19 Financial Relief Fact Sheet

Council wishes to thank the community for continuing to work together to protect the vulnerable in this challenging time, and for your patience and understanding that the gradual easing of restrictions will take some time. Further announcements and changes will be published on our website and through social media.

How to contact us

To protect our community and our staff, customers are encouraged to conduct business with Council online and via phone. Pay a bill, report a problem or find out more information on our website, alternatively you can contact our customer service team.

Mental health and wellbeing

Last updated on 07 October 2021