Services
A
list of the various services provided by Shoalhaven City Council
with contact details and, where possible, links that enable you to access
more specific information on the web.
If
you would like to send email to any section, or request more
information on any service, please use our Request for Information form.
Bereavement Services
Bereavement Services are
located at the Shoalhaven Memorial
Gardens & Lawn Cemetery (SMGLC) near Nowra in South East New
South Wales. They service an area from Batemans Bay in the south to
Gerroa in the North and Bowral to the West. The Lawn Cemetery,
Crematorium & Memorial Gardens is set in 40 hectares of natural bushland
some 6 kilometres east of Nowra. About 750 services are conducted at
this facility each year.
The Bereavement Services also administers the
district's cemeteries at Nowra, Berry, Kangaroo Valley, West Cambewarra,
Conjola, and Mollymook (Sandridge Memorial Gardens; it has also commenced a
program of improving the historical cemeteries at Bellawongarah, Harley
Hill (Beach Road), Numbaa, Old Worriggee, Yalwal and Coolangatta.
City Services Group
“Building the Shoalhaven
for the future”
City Services role is to manage Councils assets by
planning, arranging construction and determining their ongoing
maintenance. Units working within City Services Group include:
In addition the functions of Emergency Management and Economic
Development are with the City Services Group.
Community
Health
- Provision
and promotion of childhood immunisation
Council
provides free immunisation devices for the Shoalhaven community and
promotes immunisation for all providers to increase immunisation
rates to reduce the spread of preventable infectious diseases.
- Arbo
virus (Ross River Fever etc) monitoring
Environmental
Health Officers carry out mosquito trapping to gain information on
the potential for the spread of mosquito borne diseases in our
community.
- Legionnaires
Disease surveillance
Environmental
Health Officers require premises with cooling towers to regularly
maintain them in a healthy condition and submit maintenance reports.
Annual inspections are carried out at critical times to check
compliance.
Development
Section
Development Policies are
available here.
Subdivisions
Section
Building
Section
Sewerage
Management Unit
- Provide
advice to Council and the public regarding effluent disposal
issues.
- Conduct
site assessments for properties with existing sewage management
facilities, and determine their operational approval status.
Research/Project
Section
- Is
responsible for research, preparation and maintenance of policy
documents including development control plans, development
guidelines, community consultation policy, policy statements and
public information brochures.
- Undertakes
site inspections to assess development or subdivision applications
for threatened species issues.
- Undertakes
flora and fauna surveys in certain circumstances.
The
Economic Development Office within Council has two main functions.
Firstly it maintains a lobbying/development role to identify the need
for and delivery of key infrastructure for the economic growth of the
Shoalhaven. At the business level, the Economic Development Office
works with existing and new enterprises to provide assistance in their
plans for growth.
Electrical
Technology Services
Electrical Technical Services ETS provide a broad range of Electrical
Technology service primarily within Council from general and specialised
electrical and process control trades services, through to design, telemetry
and instrumentation work. The unit ensures that Council's electrical
systems, regulations and safety compliance is of a high standard.
The ETS unit is also able to provide
specialised electrical services to community groups associated with Council,
other government authorities and large organisations.
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Auditing of Council’s activities licensed by the Environment
Protection Authority |
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Community
and Industry Environmental Education |
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Consultation
with estuary/catchment management committees |
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Environmental
incidents and auditing of premises sometimes results in the need
for this type of legal action |
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Environmental
Investigation and Studies |
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Implementation
of Protection of the Environment Operations Act
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Monitoring
water quality of lakes, rivers and Estuaries
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Pollution
investigation/notices/prosecutions |
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Sewage
Management Facility approvals, inspections and renewals |
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Tree
Preservation Order Approvals
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Executive Support
Contact details for Executive Support
|
Activity |
Responsible
Position |
Phone
Number |
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Arrangements for meetings (Council, Public consultation,
Briefings, Advisory Committees) |
Administrative
Officer |
(02) 44293361
or
(02) 44293264 |
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Australia Day Awards |
Administrative Officer |
(02) 44293264 |
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Local Government week Activities |
Administrative Officer |
(02) 44293361 |
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Local Government Elections |
Executive
Support
Manager |
(02) 44293268 |
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Community Forums |
Administrative
Officer |
(02) 44293264 |
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Corporate Operations
Information Access |
Information
Officer |
(02)
44293366 |
Finance
The
Corporate Strategy and Planning Section is responsible for the delivery
of Council's statutory financial and related reporting, budget preparation
and effectively implementing risk management strategies. Specific statutory
reports include:
-
Management
Plan
(including Fees & Charges and Budget)
-
Financial
Statements
-
Annual Reports
-
Quarterly Budget
Reviews
-
Quarterly
Management Plan Reviews
Information
Technology
The
Information Technology Section is responsible for electrical, radio, computer and
telephone services within Council, including the day-time switchboard
and after-hours service. This section also manages the
structure and operation of the Internet pages.
Shoalhaven
City Library has an abundance of wonderful things to offer the members
of the Shoalhaven Community. With its four branches (Nowra, Ulladulla,
Sanctuary Point and Milton), plus a Mobile Library, the library
service has the Shoalhaven well covered.
The
Central and Branch Libraries hold materials for all ages, from babies
through to our older community members. The services offered include:
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Books
– Board, picture, children’s, youth, adult, large print
(hardcover and paperback) |
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Audio
– Books on tape, music CDs, Videos , Children’s music and
stories, |
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Technology-
Shoalhaven City Library is right up there with its technology,
with our online catalogue as well as Internet searching/browsing,
email, CD ROMS, the RTA Driver’s test, the Kurzweil Reading Edge
Machine for the visually impaired and the Shoalhaven Community
Information Directory.. Word processing and Excel are also
available. |
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Reference
Services – Collections of reference materials are held at
each branch and the central library at Nowra holds a large
collection of reference materials. Reference inquiries are also
answered through the use of technology such as the Internet, nsw.net
and other online databases the library subscribes to. |
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Children
are well catered for with story times at Nowra and Sanctuary
Point. A toy library operates at the Nowra Branch. |
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Housebound
members of the community are also offered a library service with
the Housebound loan. These loans are delivered by the Mobile
throughout the Shoalhaven and by library staff in the
Nowra/Bomaderry area. |
If you
want to know more about our library service please call into any branch
or contact us as shown below. Our staff will be happy to help with
information on any subject or our range of services.
Shoalhaven Mechanical
Services
Shoalhaven Mechanical
Services
has been involved for many years in the manufacture of Park, Street
Furniture and Playgym Equipment. We are currently offering this service
to other Councils and Authorities. Items manufactured include picnic
tables and park seats, play equipment, BBQ's, garbage bin stands and
street furniture. Other items manufactured by Council are Bushfire
Tankers, Bus Shelters and Animal Control Pick-up vehicles. All these
items are 100% Australian made.
Shoalhaven Mechanical Services provide
all mechanical repairs to vehicles and heavy plant quality fitting and
machinery and welding and fabrication services .
SMS is a quality endorsed business.
Parks &
Recreation
Responsible for the
management and development of a large network of open space within the
City. Most parks, sports fields and natural areas are provided,
maintained and improved by Council.
The main aim of
Shoalhaven Parks is to improve the quality of existing facilities.
We are doing this by providing new play equipment, putting BBQs and
picnic tables in our parks, planting more trees for shade and
aesthetics, upgrading sporting facilities and improving access to
natural areas, to name a few.
Parks
A hierarchy of parks
has been developed across the City to ensure that all residents are
within reach of a diverse range of recreational opportunities.
Four regional parks have been designed to provide high quality
recreation facilities such as playgrounds and picnic facilities, whilst
district and local parks have been developed to provide access to the
water and outdoor recreation opportunities on a smaller scale.
Sportsgrounds
A hierarchy of
sportsgrounds has also been developed across the city. In addition
to traditional field and court sports, Council provides facilities for a
broad range of activities including equestrian competition,
skateboarding, BMX and rowing.
Natural Areas
Shoalhaven City Council
manages over 3,000 hectares of natural areas. This includes
foreshore reserves, beaches and bushland. Many of these areas are
home to endangered plant and animal species and need to be managed in a
manner appropriate to the circumstances. Many areas of the
Shoalhaven also contain significant Aboriginal cultural sites. The
management of these includes consultation with the local Aboriginal
community and development of restoration plans.
Overall the challenges
involved in the management of recreational open space in the Shoalhaven
are numerous. Council is being assisted by the efforts of
volunteers in parks, sports fields and natural areas. This
participation benefits the community in a wide variety of ways and we
encourage anybody to get involved. To find out more about becoming
a volunteer, or for information on Shoalhaven Parks please contact the
Parks and Recreation Unit on 4429 3371.
Bushcare
Volunteers working in
Shoalhaven bushland have achieved some outstanding results. Highlights
are included in the Shoalhaven
Bushcare News.
Shoalhaven City Council
invites you to join or
form a Bushcare Group which will carry out restoration work on
Council managed land, these groups are a way of bringing together the
resources of Council and the community to better manage this valuable
asset.
Personnel &
Training
Human
Resources is a small team responsible for providing advice and support
to assist with people management. We are the key contact for training
enquiries, information on potential vacancies, clarification of policy
and award application and provide information sessions on a range of
topics for Council staff.
Planning
Please
note any enquiries regarding Development/Building/Subdivision
Applications should be directed to Council’s
Development and Environmental Services Group
The functions of Council’s Planning Services Group are:
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Formulation of major policies and strategies relating to the
environment or development of land within Shoalhaven.
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Preparation of Section 94 Contribution Plans
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Provide advice and guidelines on strategic requirements in the
provision of infrastructure for the City
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Analysis of Census and other Strategic Information
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Co-ordination of comments on various land use matters
- Issue
of Section 149 Planning Certificates
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Geographic Information System (GIS)
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Street, Reserve Naming and House Numbering
- Land
classification and issue of certificates under Local Government Act
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General Project (Graphic) support
Planning Proposals on Exhibitions and Documents are available
here.
Ranger Services
Ranger Services looks after environmental protection, animal
management and parking in accordance with relevant legislation,
Council’s statutory obligations and policies, and educational
initiatives.
Many activities are regulated or require Council approval so if you are
unsure of the process contact Council for advice on (02) 4429 3111 or after
hours on (02) 4421 3100.
- Administer and enforce Acts, Regulations and
Council policies to ensure Council and community compliance including:
- Companion Animals Act 1998, Environmental
Planning and Assessment Act 1979, Inclosed Lands Protection Act 1901,
Impounding Act 1993, Local Government Act 1993, Protection of the
Environment Operations Act 1997, Roads Act 1993, Roads Transport
(General) Act 1998, Rural Fires Act 1997, Security Industry Act 1997.
- Provide education to generate voluntary
compliance with legislation related to Ranger Services operations and to
improve communication, networking and community involvement in line with
community expectation.
- Work in partnership with other organisations to
provide a cohesive and consistent approach to regulatory activities within
the Shoalhaven.
- Assist emergency service agencies during
disasters including fires, floods and search and rescues.
Ranger Services consists of seven units with a
variety of responsibilities:
Environmental Protection
Environmental Rangers, Compliance and Regional Illegal Dumping Squad (RID)
Units
Regulate activities including tree removal, rubbish
dumping, littering, foreshore degradation, development consents,
unauthorised land use activities, water use, fires, abandoned vehicles,
heavy vehicles, camping, malicious damage, theft, and other prohibited
activities.
Conduct investigations on behalf of other agencies
relating to land including State Forests, Crown Land and vacant private land
as the appropriate regulatory authority for illegal dumping matters.
Parking Patrol Unit
Regulate on-street parking and Council’s free
all-day car parks to allow a constant turnover of vehicles, ensuring
equitable access to parking facilities. Regulate parking on nature strips
and Council reserves. Regulate school zone parking to assist with safety.
Security Unit
Coordinate aspects of Council's security operations.
Provide security to protect Council's property and assets. Provide a
security service during civic functions.
Animal Management Unit
Deal with matters including impounding roaming and
stray dogs, attending to dog attacks, nuisance dogs and cats, accepting
surrendered companion animals, patrolling off-leash, on-leash and prohibited
areas, and dealing with livestock and other animals in public places.
Coordinate implementation of Council's Strategic
Companion Animals Management Plan.
Maintain the Companion Animals Register which
contains all companion animals within New South Wales who are microchipped.
Provide support to the community and other
agencies/organisations involved with animal welfare assisting with native,
feral and domestic animals as it relates to Council's responsibilities.
Shoalhaven Animal Shelter & Pound
The Animal Shelter and Pound is owned and managed by
Shoalhaven City Council and operated by the RSPCA. This venture has created
the opportunity for Council, RSPCA and other animal welfare organisations
and agencies to work more closely together in animal management.
Require some general information regarding Animal
Management in the Shoalhaven? Check the
Animal Management pages.
Ranger Services officers are on duty 7-days per
week.
State
Emergency Service
The
State Emergency Service (SES) is a state wide organisation
Coordinated and partially funded by the NSW State Government
and Local Councils. The SES is the primary response agency,
assisting the community during flooding and storms. In
addition SES assists other authorities, such as Police,
Ambulance and Fire Brigades. Phone 132500
At
the local (unit) level all members are volunteers who
give their time to undergo training and assist
the community with community-based projects, such as the
Spring Festival, as well as during emergencies. There are two
units in the Shoalhaven, one situated at Albatross Nowra
(phone 44230081) and the other at Camden street Ulladulla
(phone 44542121) Both units welcome enquires and New Members.
Tourist
promotion
The
Shoalhaven is the most visited area of NSW outside of Sydney. To
help promote the area, tourism in general and to encourage the
generation of employment, Council is extensively involved in
assisting the growth of this industry.
It runs
two Visitor Information Centres, runs a extensive tourism promotion
program in our target markets of Sydney, Melbourne, regional NSW and
Victoria, The ACT and is now extending the program overseas. Advice is
also given to investors and developers to help their entry into the
industry.
Information of school
students studying council's role in tourism is available from
this web
site
Waste
Management
Council's
Waste Management Unit provides recycling, garbage, garden waste
and bulky waste collection services as well as "drop
off" disposal services for a broad range of recycling
and waste materials. The unit also co-ordinates special waste
programs such as "Clean Up Australia Day", waste
minimisation education, household chemical collection and clean
- up of dumped rubbish.
Shoalhaven
has 10 waste & recycling depots throughout the region, including one operational landfill. There are also 6 community
recycling centres where residents, holiday home owners and visitors can drop off
recyclable material (bottles and cans etc).
Opening
hours and contact details.
Information
from Waste Management on your waste services.
Water
& Wastewater
Shoalhaven Water Group
of council develops, operates and maintains the water supply and
sewerage schemes throughout the Shoalhaven region to government
regulatory standards. The water supply scheme serves 45 towns between
Berry and Lake Tabourie, comprising in excess 43,000 properties and a
treatment capacity of 115ML/day. The sewerage services are provided by
10 separate sewerage schemes to approximately 38,000 properties.
Enquiries
regarding connections to the water and sewerage systems,
billing, mains location, development applications, service
difficulties or general information will be promptly answered by
phoning (02) 4429 3244. For urgent service difficulties only,
contact the after hours service on (02) 4421 3100.
More
information available