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Report a problem

If the situation is life threatening, please call "000".

General enquiries - 4429 3111. After hours Emergency Number - 4421 3100

If you are unsure what to do, please call Council during office hours on (02) 4429 3111 and you will be put through to someone who will help you.

Common issues

Below are some common types of issues and links with more information.
 

 Issue  Detail   Further information 
Animal related Dogs - barking, nuisance, stray, roaming, attacking Complaints about animals
Cats - nuisance, feral
Livestock on public land
Wildlife rescue Phone 0418 427 214 or visit the  Wildlife Rescue South Coast website (new window).
Emergencies   Emergency help contact information
Garbage Domestic bins - repair, lost, replacement Garbage collection
Garbage collection - emergencies only Call the contractor on 1800 441 341
Maintenance & graffiti reporting Problems with Street Lighting Street lighting within the Shoalhaven local government area is maintained by Endeavour Energy. To report a problem with a broken street light, please contact Endeavour Energy (opens a new windows) directly on 131081.

Endeavour Energy 24 hours Emergency Line is 131 003

Road issues - potholes etc
Street signs missing, damaged
Footpaths damaged
Drainage and flooding issues

Graffiti

Building maintenance

During business hours
Northern area: (02) 4429 3821
Bay & Basin area: (02) 4429 3400
Southern & Sussex Inlet area: (02) 4429 8902

Your request will be logged and a task number assigned with an officer assigned based on the location.

For more complex issues, you may prefer to write to Council for the matter to be referred to the appropriate person for action. Refer to Contact us for the addressing details or use the online maintenance request form.
Kerb and guttering Please refer to the Kerb and guttering section of this site.
Effluent pump-out emergencies Call the contractor on (02) 4443 4535

Parks & Playing Field Maintenance & Tree issues on roads or parks

 
Public amenities cleaning
Boat ramp cleaning
Street & Parks Litter Bins Waste Collection

During business hours
Northern area: (02) 4429 3397
Bay & Basin area: (02) 4429 3400
Southern & Sussex Inlet area: (02) 4429 8902
Your request will be logged and a task number assigned with an officer assigned based on the location.

For more complex issues, you may prefer to write to Council for the matter to be referred to the appropriate person for action. Refer to Contact us for the addressing details or use the online maintenance request form.
Noise Barking dogs Complaints about animals
Domestic air conditioners  
Licensed premises complaints Call Department of Liquor, Gaming and Racing on (02) 9995 0300
Motor/trail bikes on private property Contact Council's Environmental Health Officers on (02) 4429 3601
Swimming pools and spa pumps  
Trees Neighbours  
Trees on public land, footpath Call Council's Tree Management Officer on (02) 4429 3208
Unauthorised or illegal activities

Abandoned vehicles

Abandoned trolleys

Abandoned or dumped vehicles are vehicles that are not registered

Abandoned shopping trolleys can be reported to the following -
Coles - Kmart- Target - Bunnings - Officeworks 1800 876 553
Woolworths - Target - Dan Murphys - Masters 1800 641 497

Dangerous Driving  24 hours / day 7 days / week 
(02) 4429 3651.  This is an automated system. 
Dob in a Hoon (PDF 238 kb) 
Development without approval Development can include the construction of buildings, earthworks, alterations to existing buildings or structure, extensions and tree removal or land clearing
Dumping of rubbish  
Heavy vehicles For parking and weight restricted roads
Misuse or theft of Council's water supply   
Parking For on-street parking and Council carparks
Pollution Contact NSW Office of Environment and Heritage 131 555 or Council's Environmental Health Officers on (02) 4429 3610
Trail bikes  
Unauthorised camping For unauthorised camping on public land
Vandalism to Council property Foreshore degradation, trees, reserves, sports fields, playgrounds, buildings, plant and equipment

Contact Us

(02) 4429 3111
council@shoalhaven.nsw.gov.au
P.O. Box 42, Nowra NSW 2541 Australia
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